Refund policy

If you wish to return an unwanted item, please email us at haiver.band@gmail.com or message us via Shopify with your order number. We will reply with further instructions. 

Our returns policy is valid within 28 days of receipt. If 28 days have passed we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including shrink-wrap (if applicable). 

Please note that it is the customer’s responsibility and cost to return items. Upon receipt and inspection of these items, store credit or a refund will be processed. 

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We offer store credit or a refund to the original payment method for the full value of the item excluding postage.

Downloadable or discounted (“Sale”) products are non-returnable.

Unfortunately, we are not able to exchange clothing items if the customer has purchased the incorrect size. Customers who have purchased an incorrectly sized item should return it (see above) to receive store credit with which they may choose to purchase a different size if available. 

Purchases (including pre-orders) can be cancelled if items have not been shipped.

We are charged a transaction fee of 2% (on the total order) + 25p. This fee will be deducted from your refund if you wish to cancel your order.